shoddy customer care

I renewed my contract to start 1st August. Turned out that it was not what I had expected. Rang up and it will be rectified on 1st September. Meanwhile having spent over 2 hours being pushed from pillar to post to get my airtime that was removed when the new contract started, I am still waiting. I was promised yesterday that it would be in at midnight last night. NOT. I did not know that it would be removed-******- by Vodacom as it has never happened in 25 years with them. Imagine *****ing from a pensioner. I cannot sit on the phone for hours again. NOT impressed, Nobody seems to know how to do their job.