Shoddy and Unaccountable Service

My phone was ****** in 2017 and Vodacom advised that I should flag my number due to this, of which I agreed. When I had to unflag it I had to call their customer service department, then they said I should go to a store of which I did - many many times because they had no idea what I was talking about!!! I upgraded my contract in 2020, the flag wasn't there - no mention of it. It is 2023, I am trying to cancel the contract, suddenly the flag is there again.

I have to wait 24-72 hours for the flag to be removed again!

Is this your way of ensuring I cancel my contract late so that you can take more money from me? I've been a loyal customer for over a decade and it seems the only way I can get you to resolve my issues, is to write a review.

You're annoying, honestly!