Shoddy and unacceptable service

<p>On 7th October 2018 I phoned the customer line from my mobile phone on ********** and spoke to a consultant named Zama and enquired about the upgrade that I was eligible for. I currently have the Samsung S5 and obviously enquired if I could get the Samsung S7. She told me that I have a negative credit history and could not qualify for that phone. She suggested that I take up the Huawai P8 which was on a contract and it would cost me R199 per month and she threw in I gig as an incentive. I told her that I needed to discuss it with my niece and she offered to call me on 8 October 2018. As promised she called me on the Saturday and I was still a bit hesitant and I said that she could call me back on Monday and mind you I had given her my home number and she again phoned me on 10 October 2016 on my phone telephone number and we finalized the deal. </p> <p> </p> <p>The arrangement was that I wanted a Black Huawai P8 which she said was available and it would be delivered on 12 October 2016. On the Wednesday at 4.30pm the phone still had not arrived. I phoned Ramthe courier company and they said that they did not have any delivery. Tried calling Zama and left a message thinking that she would call me as persistently as she did before but to no avail. Finally spoke to her Manager Sithembile and he said the deal was not yet done and they only have the phone in white so like a fool, I agreed and he said it would be sent on Friday the 14 October 2016, which it was sent.</p> <p>However it was not set up and when I tried to phone there was no one to help me. On the 15 October 2016 I went to a Vodacom store in Sandton and spoke to Pritchard who only put in the sim card and said that he could not set it up for me as it was a franchise and since I had ordered it telephonically I needed to speak to the Call centre where I got the phone from. The ********** customer line had a recorded message which reads ' you have exceeded your call - try again on the 1 November 2016. Very convenient as the new contract would kick in.</p> <p>I used a colleagues phone and asked them to come fetch the phone which they did on Thursday 20 October 2016.</p> <p>However they have charged me R917 for my cellphone account and after numerous calls again to find out what happened and remember I am using friend's phone as I cannot call on my phone till 1 November 2018. They have charged me for my Samsung and the upgraded phone. </p> <p>After many calls and visiting the Vodashop in Sandton I was told that I qualify for a basic Samsung and they have still not come back to me about my debit order.</p> <p>I am totally disgruntled ( I could think of a few choice words to use but am a Christian). All I now want to do is Cancel my contract which ends according to the consultants in December but I have to give notice on 1 November.</p> <p> </p> <p>I have been with Vodacome for 8 years and cannot comprehend the level of customer service. I am so unhappy and would like to cancel my contract as soon as possible. Note that I do not have an upgraded phone. if you need to confirm here was my order no K ********** and the return no v2P ********** .</p> <p>I cannot comprehend how such a big company employes such *********** people. I am a facilitator at my company and if they need to send their staff for customer service courses I would be willing to recommend someone for them.</p> <p>am disappointed.............................................................................................</p> <p> </p>