SN
Savvy N

1 reviews | Active since Oct 2016

02 Nov 2016, 10:09

Shoddy and unacceptable service

<p>On the 26 Oct 2016 I complained about the service that I received and up to date and have not had a call from Vodacom. In that email I stated that I had cancelled the upgrade that was done telephonically and I requested a refund which up to date has not been done. Please respond urgently.....................................</p>

0
Replies (3)
Vodacom
Vodacom's reply02 Nov 2016, 10:37
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply05 Nov 2016, 08:16
Official

Thank you for bringing this incident to our attention.

Please note this has been addressed and feedback pertaining per our earlier consultation, and update provided today.

Warmest regards

Elroy

Vodacom
Vodacom's reply05 Nov 2016, 08:16
Official

Thank you for bringing this incident to our attention.

Please note this has been addressed and feedback pertaining per our earlier consultation, and update provided today.

Warmest regards

Elroy