Shockinh service received from the Manager Neville (Westgate branch)

<p>On the 06th April 2017, I went to Vodacom Westgate Mall to un-blacklist my Cellphone. I was given a form to complete and they requested my copy of ID.</p> <p>I was told they will send it to the Head office and my phone will be unblacklisted with 48hours.</p> <p>On Monday the 10th April i called and i was told my cellphone will be fine by Tuesday the 11th.</p> <p>Today is the 12th still my cellphone is blacklisted.</p> <p>The service i received from the consultant name Grat is shocking, first day i went day i had to waiy 45minutes just for him to scan my ID copy and email it with the form.</p> <p>Today him amd his manager Neville were so rude to me, they told me to go get the affidavit in order for them to unblock my phone, when i asked why was i not told from the first time they both told me they are telling me "now" what else do i want.</p> <p>The manager even said he won't unblacklist my cellphone if i dont bring the affidavit and its not his problem that i wasn't told from the first day and he walked away.</p> <p>No one even apologised about it, the consultant also left as like he's gonna come back.</p> <p>Why do you treat customer like this Vodacom?? </p> <p> </p> <p>My alternative number ********** 756</p> <p> </p> <p> </p>