Shockingly Service Delivery ... Utterly Dissapointed

Utterly dissapointed. My Account handed over to legal due to Vodacome not processing my cancellation request in December 2018. I phoned in from Vodacom Woodlands, Pretoria branch during the week of 04 Dec 2018 to the 6 Dec 2018 and spoke to the agent to can my account. i was informed to pay Jan 2019 installment due to 1 month notice which i did. 07 Feb 2019 I received a statement from the Customer care and i emailed them enquiring why i am still receiving invoices. on the 11 Feb 2019 i followed up again due to no feedback and then only on the 13 Feb 2019 Zintle Joni responded and referred me to the Business department. I indicated that i will not be sent from pillat to post within Vodacom to get this finalised and that they can contact me. NOW on the 10 May 2019 I receive handover mails from Hammonpole lawyers for R310.00... seriously... No investigation from Vodacom side or any communication just these letters. I have clearly stated that I have left SA and that is why I cancelled my contract in Dec 2018 whilst still in SA. Please get this cancellation finalise and the amount credited and my file retracted as i have followed the procedure correctly as requested from Vodacom in Dec 2018. I am now a permanent resident in Canada and will not be back in SA.