Shockingly Rude Service and Zero Accountability from Vodacom

If I could give Vodacom a 0-star rating, I absolutely would. I’ve been trying for days to get my fibre connected, with zero progress and endless frustration. Every time I call their call centre, I’m met with agents who are not only unhelpful but outright rude. It honestly feels like they have no interest in assisting customers or resolving issues.

What’s even more unacceptable is that I initially requested over a month ago to have my fibre moved, and nothing was done. No follow-ups, no updates—just complete inaction. After being pushed to my limit, I asked them to cancel the service, only to be told that I’ll still be charged for another month. How is that fair when they haven’t delivered the service in the first place?

This has been one of the worst customer service experiences I’ve ever had. Poor communication, rude staff, and a complete lack of accountability. I would strongly advise anyone to think twice before dealing with Vodacom.