PJ
Pierre J
1 reviews | Active since Jan 2011
03 Oct 2025, 10:14
Shockingly poor service from Vodacom on cancellation
I have asked for and received a quote to prematurely cancel my 4 business lines. I accepted and paid for the settlement of three contract's devices and accessories. This cost me close to R90 000. I mailed them proof of payment and despite numerous emails I have not received any feedback. I have also been holding on for 30 minutes for an agent. But I think you can guess whether I got an answer or not.
1. I want confirmation that you have received my payment and that all documentation is in order. 2. I want confirmation that my debit order amount will be adjusted to reflect my payment. 3. I want to know why the one accessory is R18 000 to settle. What watch costs R18 000?
I WILL cancel the rest of my business contracts on maturity -I wanted to do this now, but I have to pay off the airtime contract value. this means I will be paying for a service I will not receive. I know of no other business operating this way.
Contract number is B*** / 5
Your service is shocking beyond comprehension.
Helpful (0)
Replies (8)0
Replies (8)
Vodacom's replyOfficial
03 Oct 2025, 13:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply03 Oct 2025, 13:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PJ
Pierre J's updateReviewer Update
04 Oct 2025, 12:07What a bunch of *********** fools... Here is there reply. And this is on one of the accounts I have paid off "Please be advised that cell number: *** has not expired cancellation has been loaded for contract term end date, should you wish to cancel prematurely please find the attached premature cancellation quote above to sign and resend with letterhead authorizing Vodacom to cancel and debit your account with the amount stipulated on the quote"
I would urge anyone to double check there bills and move to MTN or Cell C or whoever can provide a better service.
Call me so we can get this mess sorted out. STOP telling me to call you. That's what I have tried fiets. If you answered your phones I would not be here!
I would urge anyone to double check there bills and move to MTN or Cell C or whoever can provide a better service.
Call me so we can get this mess sorted out. STOP telling me to call you. That's what I have tried fiets. If you answered your phones I would not be here!
PJ
Pierre J's update04 Oct 2025, 12:07
Reviewer Update
What a bunch of *********** fools... Here is there reply. And this is on one of the accounts I have paid off "Please be advised that cell number: *** has not expired cancellation has been loaded for contract term end date, should you wish to cancel prematurely please find the attached premature cancellation quote above to sign and resend with letterhead authorizing Vodacom to cancel and debit your account with the amount stipulated on the quote"
I would urge anyone to double check there bills and move to MTN or Cell C or whoever can provide a better service.
Call me so we can get this mess sorted out. STOP telling me to call you. That's what I have tried fiets. If you answered your phones I would not be here!
I would urge anyone to double check there bills and move to MTN or Cell C or whoever can provide a better service.
Call me so we can get this mess sorted out. STOP telling me to call you. That's what I have tried fiets. If you answered your phones I would not be here!
PJ
Pierre J's updateReviewer Update
04 Oct 2025, 12:27...and now this..."Please advise that your account show that is in closing process and possible refund. and the process takes up to 10 business days to be finalized."
Still no answers. What accessory Coast R18000? And are de devices and accessories for the 084, 083 and 079 numbers settled? But the plot thickens.. according to the Mall at Reds Vodashop there is still R3700 outstanding for some other device. Can someone give me a final solution please.
Still no answers. What accessory Coast R18000? And are de devices and accessories for the 084, 083 and 079 numbers settled? But the plot thickens.. according to the Mall at Reds Vodashop there is still R3700 outstanding for some other device. Can someone give me a final solution please.
PJ
Pierre J's update04 Oct 2025, 12:27
Reviewer Update
...and now this..."Please advise that your account show that is in closing process and possible refund. and the process takes up to 10 business days to be finalized."
Still no answers. What accessory Coast R18000? And are de devices and accessories for the 084, 083 and 079 numbers settled? But the plot thickens.. according to the Mall at Reds Vodashop there is still R3700 outstanding for some other device. Can someone give me a final solution please.
Still no answers. What accessory Coast R18000? And are de devices and accessories for the 084, 083 and 079 numbers settled? But the plot thickens.. according to the Mall at Reds Vodashop there is still R3700 outstanding for some other device. Can someone give me a final solution please.
PJ
Pierre J's updateReviewer Update
08 Oct 2025, 10:29I have received calls from VSP, buts still no answers to my questions. Guys, please, it cannot be this difficult? I have also received sms'es stating that my ticket has been closed. Lets get this sorted out. You have my money and I am entitled to answers.
PJ
Pierre J's update08 Oct 2025, 10:29
Reviewer Update
I have received calls from VSP, buts still no answers to my questions. Guys, please, it cannot be this difficult? I have also received sms'es stating that my ticket has been closed. Lets get this sorted out. You have my money and I am entitled to answers.
PJ
Pierre J's updateReviewer Update
09 Oct 2025, 19:24It now almost two weeks that I struggle to get a simple, simple, answer from Vodacom. You are shockingly inept. You should not exist as a business. I am asking again. Help me with my contract? How difficult can it be? Do you not have access to your own systems? Or does the left hand not know what the right hand does? Call me with an answer. I will seek legal advice next.
PJ
Pierre J's update09 Oct 2025, 19:24
Reviewer Update
It now almost two weeks that I struggle to get a simple, simple, answer from Vodacom. You are shockingly inept. You should not exist as a business. I am asking again. Help me with my contract? How difficult can it be? Do you not have access to your own systems? Or does the left hand not know what the right hand does? Call me with an answer. I will seek legal advice next.
PJ
Pierre J's updateReviewer Update
20 Oct 2025, 14:29....and still NO feedback from Vodacom, other than that they owe me money... no response from Portia, or Obed... how does this company even survive?
PJ
Pierre J's update20 Oct 2025, 14:29
Reviewer Update
....and still NO feedback from Vodacom, other than that they owe me money... no response from Portia, or Obed... how does this company even survive?
PJ
Pierre J's updateReviewer Update
01 Nov 2025, 07:40It now more than a month. Not received any update from Obed as promised.. I am starting to get amused bow :-) this company is such a joke. How difficult can it be do do business internally? So when can I expect feedback from the Vodacom circus?
PJ
Pierre J's update01 Nov 2025, 07:40
Reviewer Update
It now more than a month. Not received any update from Obed as promised.. I am starting to get amused bow :-) this company is such a joke. How difficult can it be do do business internally? So when can I expect feedback from the Vodacom circus?
PJ
Pierre J's updateReviewer Update
01 Nov 2025, 07:45I think it makes sense now. Your NPS is -75. You need a NPS of at least 8 or higher for customers to recommend or promote your company. You are - (minus) 75. Are you proud?
PJ
Pierre J's update01 Nov 2025, 07:45
Reviewer Update
I think it makes sense now. Your NPS is -75. You need a NPS of at least 8 or higher for customers to recommend or promote your company. You are - (minus) 75. Are you proud?