Shockingly Poor Service and Network

For months now, we have had continous problems with the Vodacom network. We have made numerous phone calls to the customer care centre, which does not seem to make any difference and in the last 2 months I have sent 2 emails, one just this last week regarding the network problem. We have had on a daily basis for the last 2 weeks no signal for between 5 and 16 hours at a time. THe most recent one being yesterday where the signal went down just before 5pm and came back on just before 9am this morning. And like clockwork, just before 2pm this afternoon, 13 June, the signal has gone down again. SO half the time we don't have signal and when we do, it is so poor you can hardly do anything with it. I am not the only person in our area who has complained. And what amazes me is that the tower in our area which Vodacom shares with MTN is apparently not the one that supplies us with our signal, it is another one which is over 28kms away. Now, why is it that there is a tower in our area which obviously works very well for MTN, as they always seem to have signal, but Vodacom does not use it to supply us with signal. Does not make any sense to me, possibly just another lame excuse for their poor service. So I wonder now how long this outage will be, perhaps 24 hours seen as they seem to get longer everytime. I only have 6 months left on my contract and then I will not be renewing it and moving across to MTN. They clearly know how to provide the service to their clients that they pay for. We are expected to pay our bill every month, and should we not pay Vodacom would cut our services but it is fine for them to take our money and not provide us the very service we pay for. I always thought Vodacom was the better provider but it seems that MTN has surpassed them to be the provider of choice.