Shockingly Dishonest and Unprofessional Service

I am absolutely furious with Vodacom and their dishonesty. I have been a loyal customer for YEARS, and the way they have treated me is disgusting. A sales representative called me to offer an "upgrade" to my contract with lower monthly payments and more data. I was sceptical at first and asked him why they would offer me something where they would clearly be losing out and he claimed Vodacom "like to go the extra mile" for their customers. Tempted by the offer, I naïvely agreed. However, my next bill came over R500 more expensive than my previous statement per month — I confirmed twice over the phone with the representative that the price would be lower, and yet I was misled.

Staff are clearly more interested in making a sale rather than providing honest, transparent service to an already loyal (PAYING) customer. Their behaviour is unacceptable, and it reflects badly on the entire company. I am appalled by their blatant dishonesty and lack of professionalism. Absolutely unacceptable.