EB
Elrita B
1 reviews | Active since Jan 2020
02 Jun 2022, 16:42
Shockingly bad upgrade service
Firstly I had to phone 5 times to try upgrade my contract, since only select staff can work on the old system and then no one phones you back. Then, cant take the deal I want, cause Im on the old system. Then invoice made out to wrong surname (which I have asked to correct last 6 years) so I cant take delivery. I have phoned 3 times to get it corrected but once again no one can help due to old system BS and would be phoned back by some staff member…which never occurs 😡. Leaves one to believe that Vodacom doesn’t care about loosing customers.
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Replies (2)
Vodacom's replyOfficial
03 Jun 2022, 07:47Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jun 2022, 07:47
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
07 Jun 2022, 12:16Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the query was escalated to the Online Division and based on the feedback received is that the original I.D.Copy is required.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply07 Jun 2022, 12:16
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that the query was escalated to the Online Division and based on the feedback received is that the original I.D.Copy is required.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,