LS
Leon S

1 reviews | Active since Sept 2016

19 Jun 2025, 12:43

Shockingly bad service delivery

On Friday 13 June I took out a contract via Vodacom online. I was told the device will be delivered to me within 72 hours, granted, Monday was a public holiday, but we are at 19 June now, still no waybill number from the couriers (RAM) when I phoned RAM to enquire about delivery date, I was told they still have not received the order from Vodacom. When I phoned vodacom, they advised me now they do not have stock on the selected device, after the agent confirmed on Friday they have stock. I need to cancel this contract immediately so I can go in store and do things myself. Please contact me so I can do the cancellation.

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Replies (1)
Vodacom
Vodacom's reply19 Jun 2025, 14:11
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team