LS
Leon S
1 reviews | Active since Sept 2016
19 Jun 2025, 12:43
Shockingly bad service delivery
On Friday 13 June I took out a contract via Vodacom online. I was told the device will be delivered to me within 72 hours, granted, Monday was a public holiday, but we are at 19 June now, still no waybill number from the couriers (RAM) when I phoned RAM to enquire about delivery date, I was told they still have not received the order from Vodacom. When I phoned vodacom, they advised me now they do not have stock on the selected device, after the agent confirmed on Friday they have stock. I need to cancel this contract immediately so I can go in store and do things myself. Please contact me so I can do the cancellation.
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Replies (1)Vodacom's replyOfficial
19 Jun 2025, 14:11 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply19 Jun 2025, 14:11
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
