Shockingly bad service and support!!!

I have had an issue with my Vodacom service because of an internal Vodacom glitch whereby it is sending the same sms over and over, albeit that it does not show on my phone. After sending thousands of sms's it locks my account because it exceeds the number of sms's allowed. I have now had no service for 10 days. Yesterday, in response to my previous Hellopeter complaint, I received a call from some guy at Vodacom who said he would help. I had to explain the whole problem to him again. After all of that, he said he had to check up on some of the details of my problem and would call me right back. It is no surprise to me that he did not call back. This is typical of the bad service I have become accustomed to. It is now 10 days that I have been without mobile service on my phone because of an internal Vodacom glitch. Again... shocking, shocking service!!!