Shockingly Bad Service

I have been patient with Vodacom for over 9 months now. My mother passed away in April 2024 and I paid to buy out her contract and the numbers be ported to prepaid. The numbers have since been blocked multiple times and each time I go into the store to unblock it and try do a sim swop for prepaid. each time no one is able to assist me. I am fedup with the absolutely below subpar service I have received from Vodacom