Shockingly Bad Service

Vodacom took a double debit off our bank account in April 2017. One of the debits was returned by the bank (as no authority to debit) and the other stayed as a debit on our bank account.

Vodacom insist they they would NEVER take a double debit and the one debit order they say they took was returned, so according to Vodacom our April account was not paid.

We have sent numerous copies of our bank statement showing that a double debit was taken, our bank has confirmed the debit was taken from the account, but Vodacom insist this would never happen - its like banging your head on a brick wall. One "Supervisor" even said this would never happen and he had the bank statement in front of him showing that it did !!!

Would somebody from Vodacom who can read a bank statement please contact me !