1 reviews | Active since May 2016

27 Sept 2016, 07:15

Shockingly bad service

<p>Brought my</p> <p> </p> <p>Day 1: Went to vodacom store in the Glen Shopping Center. Get told that I must go to a 3rd party store, or somewhere in Alberton. Then get told to wait in line. Drop off phone and I ask if I must do anything else. </p> <p>Day 7: Have to go back to store as they "forget" to tell me to deactivate "find my iphone". </p> <p>Day 14: I phone in to find out the phone is still in the store and they forgot to book it in.</p> <p>Day 21: Service center call says I must pay R6000 to fix screen as its cracked??? I asked why must I replace screen. What does that have to do with heat issue. They say its been booked in for screen replacement</p> <p>Day??: I have no idea where my phone is </p>

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Replies (2)
's update27 Sept 2016, 07:17
Reviewer Update

First part is missing :

Brought my <1 year old iphone in for repairs as it was over heating.

Vodacom
Vodacom's reply27 Sept 2016, 07:17
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,