Shockingly bad service

<p>I have been due for an upgrade for a few months now... I've been trying to get hold of the iPhone 6, which is advertized by Vodacom on all their pamphlets as well as their app. However when you ask for it, they just say they no longer have it... but they still advertize them. I then decided to go for the iPhone 6S cause I got sick of trying to get an iPhone 6 out of them, probably exactly what they wanted me to do.</p> <p> </p> <p>I then used the app and loaded a query for them to contact me for the upgrade. I was never contacted. After that I loaded 4 - 5 other requests for an upgrade... only 1 of which resulted in a call from Vodacom. On this call the advisor told me that she is still on the old system and cannot help me. She would refer to me someone else who would contact me... Again nothing. Why are service providers allowed to provide such shocking service? What the point of having the functionality on the app if they simply ignore all requests. Seriously considering moving service providers.</p>