Shockingly bad customer service

Vodacom's communication channels is probably the worst one can imagine. When you dial 082 135 you get through to a person at a call centre with no authority or technical expertise. They merely act as messengers. Some faceless person then pretends to look at the customer's problem and responds with a standardised email or SMS from a no-reply number or email address. In order to pretend that someone really looked at the problem they sometimes sign a name (Judy Chetty) at the bottom. They then close the case without making an attempt to determine whether the client is satisfied. Sending emails to *** is even worse.