Shockingly Awesome Service deserve Praise

Last week, my colleague received a cellphone bill that was 4 times higher than normal. After her husband going into Vodacom to try and find out the reasons why, we were eventually phoned by Theo. Theo helped us to see exactly where all the data was used and what had happened on that day. Over the phone, he directed us without using technological lingo (as what tends to happen over the phone), and we saw very clearly where the fault (which was all on our side), was. He went over and above helping us in this situation, giving us such an amazing reprieve that we were not expecting, that we are so blown away, grateful and amazed! It is usually so easy to use this platform to complain, but so rarely do we use it to express GOOD service when it is received. In this situation, Vodacom was amazing and it is so nice to have a positive experience to share! Thank-you Theo, your assistance was very much appreciated and we commend you on your customer liaising skill. Please continue to help other customers in that way.