AO
Amanda O
1 reviews | Active since Sept 2016
29 Sept 2019, 07:10
SHOCKINGLY ATROCIOUS SERVICE BY VODACOM
Having Vodacom Broadband ISP for which we are paying a mere R1 703.00 per month is a total waste of money. The last six weeks is has not been operative for 1 hour a day and in fact since Friday 27 September 2019 up to today 29 September 2019 it has not been working at all. Everytime we contact Vodacom they are advising us it is a Hub problem. In other words for the past six weeks they could not fix the Hub. PLEASE DO NO CONSIDER VODACOM AS YOUR BUSINESS ISP AS THEIR SERVICE IS OF NON-EXISTENCE AND ALL THEY ARE DOING IT TAKE YOUR MONEY!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! I will now seek alternative and better companies with quality service, it seems to be norm at Vodacom.
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
29 Sept 2019, 11:17Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply29 Sept 2019, 11:17
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
AO
Amanda O's updateReviewer Update
30 Sept 2019, 12:28Vodacom rep****, very quickly and promised contact will be made by a Consultant - 48 hours later no contact has been made by Vodacom neither was the service re-instated. Shockingkly atrocious. Please think twice before you enter into an agreement with Vodacom.
AO
Amanda O's update30 Sept 2019, 12:28
Reviewer Update
Vodacom rep****, very quickly and promised contact will be made by a Consultant - 48 hours later no contact has been made by Vodacom neither was the service re-instated. Shockingkly atrocious. Please think twice before you enter into an agreement with Vodacom.
Vodacom's replyOfficial
29 Oct 2019, 13:33Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's reply29 Oct 2019, 13:33
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team
Vodacom's replyOfficial
29 Oct 2019, 13:34Dear Customer
Please call ***for any further assistance.
Please call ***for any further assistance.
Vodacom's reply29 Oct 2019, 13:34
Official
Dear Customer
Please call ***for any further assistance.
Please call ***for any further assistance.