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Morne B

1 reviews | Active since Feb 2017

26 Apr 2021, 12:56

SHOCKING - WRONGFULLY BLACKLISTED BY VODACOM

Sadly I cannot give a minus score on here... Most shocking service ever! Been wrongfully blacklisted by Vodacom after I cancelled my contract in August 2020. Account was paid up to date. Later in the year I suddenly received invoices again and in November 2020 leant that they added my name to ITC. Since then calls and calls and calls followed by false promises to have it sorted. Still sit with a ITC record stating I havent paid my account for the last 8 months. And still no success - just more false promises from Vodacom. 8 months and every time I call I get exactly the same answer. I have reference numbers for days on all the calls I've made - yet nothing was or ever will be done about that. Just prove once again that large companies like especially Vodacom DO NOT CARE - the reason why my contract was cancelled in the first place.

0
Replies (5)
Vodacom
Vodacom's reply26 Apr 2021, 16:12
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

MB
Morne B's update26 Apr 2021, 16:18
Reviewer Update
Hahahaha in due course... Maybe another 8 months! Stop playing games with your copy and paste messages you snd to everyone on this platform - just another example of how little you guys actually care... If you did, a personal message would've been a bit more acceptable. But then again, with sooooo many complaints not only on this platform but all over social media, I guess this is what is left...... Sad but true!
Vodacom
Vodacom's reply27 Apr 2021, 09:53
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that our legal team has assisted you with a settlement letter and a request has been sent off to the relevant credit bureaus.

Your query has now been resolved. 

Regards Consumer Website Team

Best regards,

MB
Morne B's update28 Apr 2021, 12:38
Reviewer Update
SHOCKING TO SAY THE LEAST!!! After more false promises my issue is still not resolved and people at the legal department AGAIN messed up and still no progress. Vodacom you are pathetic!!!!! I asked to be called by a manager and been promised by more than 10 different people at Vodacom that they would call, still nothing. Every time the same story. A manager will call within 2 to 4 hours. YOU MAKE ME SICK VODACOM!!!!!
MB
Morne B's update29 Apr 2021, 07:04
Reviewer Update
LIES LIES AND MORE LIES. Total lack of responsibility and there word means NOTHING!!!!! How many more times must I be **** to and then given the middle finger? Do you just not care about people lives that you mess up for wrongfully adding them to ITC? GET YOUR FACTS IN ORDER!!! DO YOU KNOW WHAT THE CONSEQUENCES ARE WEN YOUR NAME IS ON ITC?