RS
Rorke S
1 reviews | Active since Mar 2018
04 Apr 2024, 16:13
Shocking Vodacom Signal Customer Service
It has now been over 4 months that I have been waiting for Vodacom to resolve my signal issues at my office. I have opened 4 tickets in that time & have received 2 calls back to say someone will be attending to it, & then I receive a notification that the ticket has been closed. The last response I had was to advise me that Vodacom were working on improving the infrastructure in the area over time, but this does not resolve my issue or those of others in my area who have the same issue.
Come on Vodacom, do better.
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Apr 2024, 07:43 Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply05 Apr 2024, 07:43
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
RS
Rorke S's updateReviewer Update
11 Apr 2024, 12:02And so the corporate babble starts again!
Please understand, that I am trying to run a business from this address that requires customers to be able to contact me at all times.
I have been a Vodacom customer for over 30 years, & I cannot wait for Vodacom to confirm an ETA for new sites & upgrades.
I need a solution now, & only once has a technician come out & advised it was the device & I needed to have it tested, which I did, & IT WAS NOT THE DEVICE.
I am paying for a service that does not work, yet the tower is less than 2Km from my neighbourhood, & my neighbours also have issues, & have abandoned Vodacom in favour of MTN & Telkom contracts & have NO SIGNAL ISSUES.
You have interim solutions for customers who have the same issues while they wait for upgrades to happen. Why can I not have the same service as a long standing Vodacom Business Account holder?
Please understand, that I am trying to run a business from this address that requires customers to be able to contact me at all times.
I have been a Vodacom customer for over 30 years, & I cannot wait for Vodacom to confirm an ETA for new sites & upgrades.
I need a solution now, & only once has a technician come out & advised it was the device & I needed to have it tested, which I did, & IT WAS NOT THE DEVICE.
I am paying for a service that does not work, yet the tower is less than 2Km from my neighbourhood, & my neighbours also have issues, & have abandoned Vodacom in favour of MTN & Telkom contracts & have NO SIGNAL ISSUES.
You have interim solutions for customers who have the same issues while they wait for upgrades to happen. Why can I not have the same service as a long standing Vodacom Business Account holder?
RS
Rorke S's update11 Apr 2024, 12:02
Reviewer Update
And so the corporate babble starts again!
Please understand, that I am trying to run a business from this address that requires customers to be able to contact me at all times.
I have been a Vodacom customer for over 30 years, & I cannot wait for Vodacom to confirm an ETA for new sites & upgrades.
I need a solution now, & only once has a technician come out & advised it was the device & I needed to have it tested, which I did, & IT WAS NOT THE DEVICE.
I am paying for a service that does not work, yet the tower is less than 2Km from my neighbourhood, & my neighbours also have issues, & have abandoned Vodacom in favour of MTN & Telkom contracts & have NO SIGNAL ISSUES.
You have interim solutions for customers who have the same issues while they wait for upgrades to happen. Why can I not have the same service as a long standing Vodacom Business Account holder?
Please understand, that I am trying to run a business from this address that requires customers to be able to contact me at all times.
I have been a Vodacom customer for over 30 years, & I cannot wait for Vodacom to confirm an ETA for new sites & upgrades.
I need a solution now, & only once has a technician come out & advised it was the device & I needed to have it tested, which I did, & IT WAS NOT THE DEVICE.
I am paying for a service that does not work, yet the tower is less than 2Km from my neighbourhood, & my neighbours also have issues, & have abandoned Vodacom in favour of MTN & Telkom contracts & have NO SIGNAL ISSUES.
You have interim solutions for customers who have the same issues while they wait for upgrades to happen. Why can I not have the same service as a long standing Vodacom Business Account holder?
RS
Rorke S's updateReviewer Update
18 Apr 2024, 14:40It is now a week later, and still no one has had the courtesy to respond or contacted me.
RS
Rorke S's update18 Apr 2024, 14:40
Reviewer Update
It is now a week later, and still no one has had the courtesy to respond or contacted me.
RS
Rorke S's updateReviewer Update
26 Apr 2024, 14:00And yet ANOTHER week has passed & there has been NO attempt to contact me.
RS
Rorke S's update26 Apr 2024, 14:00
Reviewer Update
And yet ANOTHER week has passed & there has been NO attempt to contact me.