MW
Martin W

1 reviews | Active since Sept 2019

11 Dec 2019, 09:05

SHOCKING VODACOM SERVICE - take R40 pm from contract *******ly from pensioner

Vodacom subtract R40 per month more than my contract value from my bank account for the past 8 months. I Phoned Vodacom on 29/11/2019, 02/12/2019, 06/12/2019 and sent them an email on 09/12/2019. The reply on two phonecalls was that Vodacom is wrong there is a problem. The feedback from the third call was that there is no billing problem. The reply on my email complaint from Vodacom was that there is no problem with the amount that is subtracted from my account. On 10/12/2019 I received a phonecall from Vodacom (Jeremy Meyer) and he confirmed that Vodacom is indeed subtracting R40 too much from my account. I am again in the process of waiting................ This issue is a fact that Vodacom takes R40 pm *******ly from a pensioner that cannot afford it and so far do not recognise the problem, whilst Vodacom’s COO earns R38 000 000.00 per year. All I can say is that it is shocking.

0
Replies (3)
Vodacom
Vodacom's reply11 Dec 2019, 09:10
Official
 
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 
MW
Martin W's update11 Dec 2019, 09:21
Reviewer Update
I do not believe a single word Vodacom tells me anymore.
Vodacom
Vodacom's reply30 Dec 2019, 09:58
Official
Dear Customer,
 
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
 
Our records indicate that feedback has been given, the query has now been resolved.
 
Regards
 
Consumer Website Team