LZ
Lawrie Z
1 reviews | Active since Aug 2022
22 Mar 2023, 12:31
Shocking Vodacom Service
Once again my Fibre is down and has been so for the past 6 days which is causing us extreme inconvenience and loss of money. Notwithstanding numerous calls to them pleading for help they have only made empty promises. A technician was suppose to come out yesterday between 12-2pm No one arrived. Vodacom can offer me no explanation as to why the technian never arrived. Their Fibre service is an absolute nightmare. . I am now seriously considering moving my business to Telkom who is cheaper and provides a better service.
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Vodacom's replyOfficial
22 Mar 2023, 14:16Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Mar 2023, 14:16
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LZ
Lawrie Z's updateReviewer Update
23 Mar 2023, 13:18Vodacom, despite your promises no one as as yet contacted me. I am absolutely appalled at the shoddy and inept response from yourFFibre Consultants who constantly make false promises and lie all the time. All I want is to have my Fibre Service restored for which I am paying. Is it too much to ask for or to expect. I have been without the service for over 7 days now. No technician has arrived despite an ETA been issued. No one is helping me or seem interested . No wonder customers are migrating to other Service Providers. I want an immediate independent contractor appointed to attend to this simple outage
LZ
Lawrie Z's update23 Mar 2023, 13:18
Reviewer Update
Vodacom, despite your promises no one as as yet contacted me. I am absolutely appalled at the shoddy and inept response from yourFFibre Consultants who constantly make false promises and lie all the time. All I want is to have my Fibre Service restored for which I am paying. Is it too much to ask for or to expect. I have been without the service for over 7 days now. No technician has arrived despite an ETA been issued. No one is helping me or seem interested . No wonder customers are migrating to other Service Providers. I want an immediate independent contractor appointed to attend to this simple outage