Shocking Vodacom service
<p>Does anyone else have problems with not receiving depletion of data messages from VODACOM? This has been ongoing from February this year with all of my 4 numbers. I am fed up with phoning their call centre, opening service requests and getting sms's that the request has been closed but still no resolution!!!! Then they tell you it's not guaranteed. I can accept not getting the odd one but cannot accept not getting any at all. Their advertising states their customers have peace of mind as they get warning sms's, and now they fob it off as "not guaranteed". TODAY I was told the operator has activated it. She tried twice to send me a message, I received nothing and then got cut off. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Your response on your FB site today is advising me on how to save data and to use the My Vodacom app to check balances. That is not an acceptable reply. I have 4 numbers with you and cannot be expected to check balances every 5 minutes of the day!
Your response on your FB site today is advising me on how to save data and to use the My Vodacom app to check balances. That is not an acceptable reply. I have 4 numbers with you and cannot be expected to check balances every 5 minutes of the day!