Shocking Vodacom service

Vodacom is still not actually reading or caring about their customers complaints!

So disappointed with Vodacom cell phone service. During Loadshedding we have no signal whatsoever and on Friday (15th of March) this persisted for 4 hours after loadshedding too. I contacted social media customer care and they were less than helpful. I informed them that I had an emergency and was unable to contact anyone and they did not care. After giving them all my details their responses were:

"Hi Maira

Our towers are pretty much designed to withstand anything. However, if there is load shedding you might discover that there are intermittent issues with your signal. This should pass as soon as power is restored."

And

"Good day Maira

Vodacom would like to assure our customers that we are doing everything in our power to mitigate the effects of widespread load shedding through the deployment of additional resources, batteries and generators at our sites across the country. We would like to appeal to customers to take note of Eskom's load shedding schedule to try and plan around areas affected by scheduled outages"

As well as,

"On some sites where the backup power might become depleted, customers will not be able to access any services when the site goes offline. When the power is restored, customers are able to catch up on calls and messages which would not have come through when the site was offline."

So we must avoid loadshedding areas just because they are not able to provide us with signal??? And if we have work or an emergency that does not allow us too? If we have an accident on the road and cannot call all message anyone due to their lack of service? They say they have battery back up however signal is non-existent as soon as power switches off (so much for batteries) and often persists till a few hours after the power has been restored.

This is completely unacceptable and in todays world quite dangerous.

The way customer service handled it was shocking, not answering my questions, resending the same messages over and over and simply ignoring my concerns. Absolutely disgusted.

https://www.hellopeter.com/vodacom/reviews/vodacom-horrible-service-and-customer-care- **********

Their latest reply on HelloPeter (which makes it obvious they are not even bothering to read our messages or see the seriousness of the situation)

"Dear Maira, Thank you for the time and effort taken to voice your dissatisfaction with our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization. Eskom's load shedding will impact the Cellular and Data services that we render, which will include limited or reduced data services and all telephony services. Kindly accept our sincere apologies for the inconvenience caused. Regards Consumer Website Team"

Vodacom, nevermind limited signal, we have NO signal! Which sometimes persists hours after loadshedding has finished. Obviously no battery back up because signal cuts off the minute loadshedding starts. Do you not realize how dangerous this is? Perhaps chat to MTN and see how they are able to keep their customers happy.