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Andries P

1 reviews | Active since Feb 2017

09 Jul 2018, 11:28

Shocking Vodacom service

Took out 2 3g 5gb contracts, asked for data to be blocked once 5gb was reached. Was advised this was done, after about 7 times and thousands of rands was advised that on this contract this could not be done with 3 months of contract over when I got a bill 0f R13000. The service is shocking as everyone you speak to have a different story,

0
Replies (4)
Vodacom
Vodacom's reply09 Jul 2018, 11:55
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom
Vodacom's reply12 Jul 2018, 07:23
Official

Good day Andries,

We provided feedback regarding your Hellopeter posting. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Theo

AP
Andries P's update16 Jul 2018, 17:24
Reviewer Update
Received credit for amount and accounts that was not closed, why does it take extreme measures to sort issues. Have been in contact with vodacom for more than a year, is there no way for escalation rather than here?
AP
Andries P's update14 Aug 2018, 13:02
Reviewer Update
Have another number not cancelled on time as per cancellation request, now they tell that it will not take less than 7 days to resolve??? After going to vodacom shop to try and sort it on the 31 July and being told it would be resolved the next day???