Shocking Vodacom Service

<p>I have been a client of Vodacom since 1997.</p> <p> </p> <p>I made a payment to Vodacom yesterday.</p> <p> </p> <p>I went to the Menlyn 4u shop to to an upgrade. I was told I can not do it due to account in arrears.</p> <p> </p> <p>I dialled ********** to address the problem, They acknowledged that the payment was received. They indicated that they escalated the problem. I phoned again at 17:00. Once again they acknowledged the payment and promised to escalate and promised that by 19:00 problem would be sorted.</p> <p> </p> <p>After 19:00 I phoned again. Problem, I could not speak to anybody, Recorder indicated that they will phone me. Needless to say up to NOBODY contacted me.</p> <p> </p> <p>During all these calls I attempted the voice as my password, which did not work once. The problem is that it does not give you an alternative, which on its own it unacceptable.</p> <p> </p> <p>09:00 this morning I dialled ********** again, once again the message they would phone me.</p> <p> </p> <p>Later I phoned 111 and spoke to the operator. She told me that she can see that I phoned a few times and notified me that I was blocked, being the reason for me receiving the message that they will call me. She promised me to remove the voice ID. She could not assist me with the arrears problem. She informed me that due to an IT problem VODACOM will only be able to assist me withi 2 to 5 hours, another mistake. I asked to speak to the supervisor, I was transferred to Vuyo. As we started talking we were cut off and I was asked to rate the service, that was a mistake.</p> <p>I waited a few minutes hoping that Vuyo would have the decency to call me, another mistake, nothing happened.</p> <p> </p> <p>I phoned again and asked to speak with Vuyo, they could not put me through to Vuyo but was prepaired to put me through to Musa. After holdin on for 7min 56 seconds Musa was on the line. During this almost 8 minutes nobody came back to me asking me to be patient and what the reason was for the delay. Some credit to Musa he attemted to assist me. He indicated that he removed the voice ID. He tried to lift the ARREARS problem but could not. He indicated that he will try and sort the problem and promised to call me within an hour, I will monitor that.</p> <p> </p> <p>I was informed that the customer services manager at VODACOM Head Office is Ugestra Alwal and I could contact him at ********** . I immediately dialled the number, the switchboard did not now the person and asked which department, I indicated Cutomer Services and what happened? I was put through to the call centre, another mistake.</p> <p> </p> <p>I called again, I was surprised to find that my number was not blocked at that number as it seems to be policy with VODACOM. When the lady answered I asked again to speak with the person, I asked her not to transfer my call to the call centre but to the manager of the Customer Services department, the number started ringing, nobody answered, the swichboard did not intersept the call and it rang until the phone stopped ringing.</p> <p> </p> <p>My question to the manager Customer Services and the CEO of VODACOM is: If you are a cutomer of VODACOM for 20 years and you want to upgrade with your service provider would you accept this level of service?</p> <p> </p> <p>I suppose that this would also fall on deaf ears and nothing would be done about the problem. </p> <p> </p> <p>Roelof Weideman</p> <p> ********** 970</p> <p> </p>