Shocking vodacom service

<p>I wrote a review but somehow it didn't post. This dates back to 11 march. Somehow 255 airtime went missing. I contactes service center and it was escated to resolution service agent who couldn't help as there was not transactions on my account. I was asked to wait for them too investigate further. I week went by without contact and when I made the call my self I was told query was closed but I wasn't told of the finding and the agent also could find no notes on the system. </p> <p>I then requested for feedback which was promised I wud get in 24hrs. After time lapsed I then contacted them again since I'm the one inconvenienced. This time miraculously there was a note saying I used the airtime to call Zimbabwe. I know I didn't coz I have no contact there. When I asked to be provided with the number I was told to request an itemized billing which wud take another week. Why wud they need a week if the know I called him. I feel this is to buy time to fabricate a number. When I told the lady a week was to long she put me on mute and subsequently hung up. </p> <p> </p> <p>I am uphalled by the lack of professionalism and assistance. I now remember why I had left vodacom. This is frustrating, I'm very upset</p>