Shocking Vodacom Online service

I app**** for a 50GB new line which I cancelled because I was unaware that the contract was over 36 months. Instead I app**** for 100GB new contract with a router. Vodacom then cancelled both applications. I have been calling and emailing every day for the last week to try and get a 100GB contract. The online consultants have for some reason added a new application every time I call in. Now I am blocked from applying for the one contract I wanted because I have 5 applications for the same deal on the system. I have not been able to get this sorted out to date. I receive no response,, except for a ticket number to my numerous emails to ***, and the online consultants are not able to give me a reference number for the specific calls that I make. They say that the reference number is sent via sms, but I have not received one sms since the first day that I app**** and the vetting was approved. The consultant I spoke to today escalated the inquiry to her manager and I was promised that they would send an email to back office with the initial approval and ask for them to reinstate it. I will be phoning in again tomorrow.....