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Noeleen N
1 reviews | Active since Feb 2018
09 Feb 2022, 10:42
SHOCKING VODACOM JUST SHOCKING
Shocking !!!! I have been trying to get my Fibre reconnected because Vodacom cancelled my Fibre in error. 10 Days and still no Fibre for something that is their fault !!!! I have paid but NO SERVICE !!! After daily phone calls still no joy, still no Technician assigned to sort out the problem, STILL NOTHING !!! From a loyal client that had other accounts with Vodacom for years, that always paid I am done with this Company
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Replies (2)
Vodacom's replyOfficial
09 Feb 2022, 11:02 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply09 Feb 2022, 11:02
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
17 Feb 2022, 12:02Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that contact was made and that you advised accordingly. Regards Consumer Website Team
Best regards,
Vodacom's reply17 Feb 2022, 12:02
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per SR***, our records indicate that contact was made and that you advised accordingly. Regards Consumer Website Team
Best regards,