Hellopeter
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HR
Hylton R

1 reviews | Active since Apr 2019

02 Apr 2019, 12:09

SHOCKING VODACOM FIBRE SERVICE

SHOCKING VODACOM FIBRE SERVICE

SR190 ********** 57

This is the worst service I have ever experienced in my life. I will be putting a story on all social media of this shocking experience I am having. Signed up for Vodacom fibre last year June and was convinced to port my land line from Telkom at the same time. 8 Months and no land-line. No response to any of my e-mails and no resolution on any of the SR’s I have logged – over 12 of them by now. Who do I have to speak to to try and get some semblance of customer service from Vodacom? Truly disgusted and very unhappy

0
Replies (5)
Vodacom
Vodacom's reply02 Apr 2019, 14:03
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
HR
Hylton R's update02 Apr 2019, 15:50
Reviewer Update
...have heard this response roughly 13 times now...but let us see...
HR
Hylton R's update05 Apr 2019, 11:58
Reviewer Update
So the Vodacom Hellopeter response team has responded to tell me that the Vodacom Fibre team will contact me and guess what....NOTHING YET!! 4 Days later
HR
Hylton R's update11 Apr 2019, 12:07
Reviewer Update
and another week and still no contact or resolution from Vodacom Fibre
HR
Hylton R's update11 Apr 2019, 12:07
Reviewer Update
and another week and still no contact or resolution from Vodacom Fibre