Shocking Vodacom fibre migration service

I was forced to move to Vodacom fibre after they bought out the Evotel contracts in our area. On 1 October 2017 our existing fibre was disconnected and to date nothing has been done to re-instate my connection. After numerous phone calls and emails between myself, Evotel and Vodacom I was promised by the installer they would install at 10:30 on 20 October 2017. I make arrangements to be home but true to their nature no one has arrived and all contact persons at Vodacom phones are off and they do not respond to SMS or emails I will be cancelling all current Vodacom contracts and moving to a different supplier like Afrihost who honour their promise and live by good customer service