SHOCKING VODACOM FIBRE

My Vodacom fibre went down on the 29th July ,Having contacted the support centre over 12 times unsuccessfully all I get is lip service, when I eventually get and answer on a time and date for a technician, I phoned to confirm and I get told sorry no commitments made.. shocking Vodacom shocking - to think I've been and my family a loyal Vodacom customer for over 18 years- no more - stay far away from the Fibre service- 7 days no response....???????