Shocking Vodacom Custom Service - Fibre

Vodacom must have the worst customer support in all of the telecoms industry. I would strongly recommend staying far away from using their Fibre service.

I have another review which I wrote regarding their shocking service regarding a recent month-to-month fibre service that I took out with them.

After writing the review, I got a call which I was unable to take, they left a message but my complaint never got dealt with in full. There is no way to contact the support agent back, they leave messages and call you when it's convenient for them. If you call the contact centre there is no way to get in touch with the "Vodacom Hello Peter Division", as they call themselves.

They respond on here so that they show that they are doing *something* but it's all just for show.

I have logged multiple tickets with them through their contact centre as well. You end up going in circles and never get any feedback or a resolution to the query, after which they just close the ticket without giving a reason.

I've also sent emails to their customer care email address and don't get any response.

I still want to cancel my fibre service with them but they are unwilling to assist without an excessive R5,000 cancellation fee, despite my initial request for cancelling being within 5 days of the service activation and it being a "month-to-month" service. How can this cancellation fee be justified? As mentioned previously, I am lodging a case with the NCC.