dR
devon R

1 reviews | Active since Mar 2020

08 Nov 2024, 06:34

Shocking Vodacom Contract and Services.

I have been a customer for about 15 years on a contract. I was due one maybe a year and a bit ago, I went into a Vodacom the other day and just for them to say.. I have to wait for renewal in the new year? I’ve payed off this same phone maybe 4 years ago? I’ve been paying a big sum of money for the contract and basically with no "new" phone? I’ve been basically been paying R1000 a month for just 2 gigs or whatever it is..I find this ridiculous.

It’s been 4 years or even longer on the same phone I got with my upgrade years ago. I could've had 2 phones since my last upgrade. It's pretty poor to turn me away and say I have to wait for my contract to end to be able to upgrade to be honest. its a ******* at this point.

0
Replies (4)
Vodacom
Vodacom's reply08 Nov 2024, 08:12
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply18 Nov 2024, 10:31
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, we have rep**** to the account holder via email.  Regards,  Consumer Website Team

Best regards,

dR
devon R's update06 Dec 2024, 10:46
Reviewer Update
I never heard back from them. Please can I get a call from them regarding issue .  
Vodacom
Vodacom's reply06 Dec 2024, 12:33
Official
Dear Customer

Kindly note we have rep**** to you via email address: *** and have not recieved any response. Please check your inbox and reply to our mail. 

Regards,  Consumer Website Team

Best regards,