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esther.geldenhuys esther.geldenhuys

1 reviews | Active since May 2016

04 Oct 2020, 13:20

SHOCKING VODACOM BUSINESS THINKING ! I cant migrate from a R180,00 Sim only packege to R1800,00 Phone package

Dear Vodacom

I took a SIM only contract in March 2020 for the two expired contracts, I did not need new devices at this stage and would have gone to pre-paid, but because I just did not want to loose the numbers as I make very minimal calls , i decided to go for SIM card only contract. Now I need to get 2 iphone 11 on package and I am toled I need to finish paying the SIM only contract. This is the most ridiculous thing I ever heard. I asked customer service consultant , So I asked the consultant to escalate this issue, and she told me to escalate with Hello Peter, Wooow!!!, I mean Wow!! So vodacom is settling for a R60.00 airtime contract instead of 1800.00 on the new package???? Thank you Vocacom, what a wonderful service . I will proceed to get the iphones on Telkom contract for R1860.00 monthly , I will use the airtime contract on the old phones until these ridiculous contracts expires in 2020, when our toxic relationship will expire. You Do not have to call me and explain anything, you lost me as a client. Thank you Telkom, you have been great for me in the past 5 years with my home WIF. No need to thank me , thank Vodacom's stupidity.

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Replies (1)
Vodacom
Vodacom's reply05 Oct 2020, 08:36
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team