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IW
Ian W

1 reviews | Active since Jun 2021

13 Aug 2021, 13:08

Shocking Vodacom accounting and problem resolution.

In December of 2019 I cancelled my vodacom monthly MyGig account as I had no need for it. In February 2021 (over 1 year later) I started having deductions from my account of R110.00. After 5 calls to help centre I had no joy and so went into the Vodcom agents in Nelspruit. I had no satisfactory response until April when they said it was resolved. Today I received another current account from them. I have attempted to escalate this problem but one cannot get closer than their front desks or call centre. Now, every month I will have to try to counter their continued accounting errors. Shocking service. Pity we can’t give a minus rating. I am at my wits end trying to resolve this

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Replies (3)
Vodacom
Vodacom's reply13 Aug 2021, 14:05
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply13 Aug 2021, 16:44
Official
 Dear Ian Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.  As per discussion, we have loaded cancellation and we will process refund.
Have a nice day further.  Regards  Consumer Website Team 

Best regards,

IW
Ian W's update13 Aug 2021, 18:13
Reviewer Update
Thank you. I look forward to the conclusion of this matter considering this account was cancelled in December 2019. My concern is the email I have now received saying “We have received your request to CONVERT 27******73 to pre-paid. Certainly not in line with your response here. However your consultant was very polite and helpful so I will wait and see if it cancelled and a refund forthcoming. I appreciate you coming back to me Vodacom.