Shocking Vodacom!!

I have been a customer of Vodacom since cellphones came to South Africa and I have to tell you, it is almost impossible to pay your account at the Menlyn store. They have something called an Express Till but you are lucky if it is manned. I went into the store on the 31st of August 2018 at 17h35 and waited at the Express Till. Eventually at 17h45 after my patience had run out I logged a service Ticket that I could prove my waiting period. A lady came to me to tell me she would call someone to assist. She returned to tell me that I must walk to the other side of Menlyn to go an pay my account at another store because they did not have someone to take my money. I called for the Manager, who never arrived. Eventually I phoned Vodacom Customer Care Line and told them my story. During this time a Consultant had finished with a client, proceeded to the Express Till where I had been waiting all this time and he rang up a transaction for his customer. The Vodacom contact on the telephone asked to speak with him, he then resorted to assisting me with little acknowledgement at all and no apology. I managed to pay my account at 17:59:23. The service is nothing but pathetic.

Second to that Vodacom Website does not cater for e-mail complaints that is why I am resorting to Hello Peter.

Last but not least, Events on your website is spelt incorrectly, i.e. Eevents, you may want to fix that.