LL
Leon L
1 reviews | Active since Mar 2018
01 Mar 2018, 16:11
Shocking Vodacom.
I made a payment in January via EFT on the 22nd of January 2018 and made a mistake not to add the correct ref number. I then called and they requested me to mail the confirmation . This i did to ********** , the address they requested me to use. I have phoned and mailed them more than 6 times in total and till now the problem remains unresolved. Getting through to their "collections department is a nightmare.
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
01 Mar 2018, 16:18Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Mar 2018, 16:18
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
29 Mar 2018, 08:44Good Day Leon de Lange,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed.
Regards
Randall
Best regards,
Vodacom's reply29 Mar 2018, 08:44
Official
Good Day Leon de Lange,
Thank you for taking the time to voice your enquiry. Kindly note that this matter was addressed.
Regards
Randall
Best regards,