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WN
Werner N

1 reviews | Active since Sept 2020

25 Mar 2021, 14:09

Shocking useless services

Shocking service from vodacom to cancel my fiber I'm relocating no fiber at my new place send them new lease agreement 3 weeks ago which they lost and asked me to resend it today ...you can't speak to a manager its impossible...if any manager at vodaworld is man enough to contact me about how useless vodacom is my nr is ***

0
Replies (3)
Vodacom
Vodacom's reply25 Mar 2021, 14:47
Official
Dear Customer, 
 
Thank you for making us aware of your complaint. 
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query. 
 
***Please note*** Beware of phishing ****s. 
 
Vodacom will not contact you via Whatsapp to request your personal details 
 
Regards, 
 
Vodacom Consumer Website Team 

Best regards,

WN
Werner N's update25 Mar 2021, 15:12
Reviewer Update
I will not hold my breath for your consultant yo contact me as I have request to speak to a manager you can't even get that right ...I don't want to speak to a consultant period!!!!! Which part of manager don't you guys understand????
Vodacom
Vodacom's reply30 Mar 2021, 13:23
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that the Fibre Team made contact and advised accordingly.
 Regards Consumer Website Team

Best regards,