Shocking Upgrade Service

<p>I upgraded online on the 8th of December. I was informed my phone would be delivered the next day (Friday the 9th of December). I have not heard anything from Vodacom on the 9th of December. I phoned again on Monday and was told the phone would be delivered on Tuesday. Nothing. Phoned again on Tuesday and was told the phone was collected by RAM and will definitely be delivered on Wednesday. Nothing. Phoned again this morning. The lady I spoke to was so incredibly impatient with me I had to ask her to please stop using her irritated tone of voice with me. According to her my phone is not with Vodacom or with RAM and that basically I would have to invistigate the matter myself to find out where my phone is. It's been a week. Nobody knows where my phone is. Please advise what should be done as I am getting rather tired of Vodacom's incompetence.</p>