Shocking unsatisfied customer care

<p>I Upgraded my vodacom contract 15 February 2017. Then had to wait for stock. Only received my device around about 20th of February 2017. So basicly I had my phone for about 2 to 3 weeks. I listened to a voice note and then suddenly the sound of the phone made a strange noice and then NO sound at all. Went to Rustenburg vodacom at value mall to give it in for repairs. The guy that was helping me wasn't really very eager to help me either. After a while my device was registered for repairs. Very view feedback was given to us. So we had to phone constantly to get feedback on my phone. The last feedback we got via sms from vodacom was the 28th of March 2017. Yet every time I phoned I get n different story. From repair device to replace device and back to repair again. So then confusion struck. Meanwhile I'm struggling without a phone everyday hoping to get my phone back soon. What a shock I had to wait some more. So today I phoned once again. An yet we got the answer that we are not getting the device back and that we will get credit to get another phone. What a inconvenience? I wanted to cry because once again I have to wait after I was told that the credit is not loaded yet. I was very happy with my choice of phone but seems to have lots of issues. No my BIG question is? When will I have a phone again? What phone is it going to be? I do not want a phone that must go back for repairs every now and then. I want a good phone with good specs like the one I had. And the other BIG question is how am I going to get compensated with this inconvenience? I have this phone on contract and NO use of it at all. Also after all the calls I made to trace the status of my device.</p>