Shocking unresolved complaints

We have no to very poor signal all since the beginning of December 2020. trying to report it was very difficult, and had to ask the vodacom shop in Irene mall to log the query, at first Vodacom said that there was no fault and the said the query was resolved. had to drive out of area to log another query, that was also closed and said that it was resolved. on the third try they said that the tower is down since the 1 December 2020 and will attend to it. Yet again the query was closed and stated that it was resolved and that they couldn't get hold of me, aah well no network means no communication, wouldn't you say?? again another query was opened , today received a sms stating that the query was resolved and that they are going to look at more towers in the area but third parties are involved and can't give a time frame. up until now no technician, nor any person from the network/technical dept or radiographer dept contacted us, we never had this problem before and had full 4G signal, so how can there be tower shortfalls all of a sudden?, my wife has a business contract with them and she also reported the problem several times with them and her queries was also closed where as the problem is still the same. there are 5(five) towers within a 4km radius, still no to very poor network coverage. and no response from Vodacom. between us we are clients of Vodacom for more than 54 years. wow shocking service to their loyal clients . have all the reference numbers. this is pathetic!!!!!