Shocking ********* behaviuor of call agents

I am now writing a second complaint regarding the conduct of musi at Retentions.he called me after my 1st client complaint whereby my upgrade was never captured.he did not even bother to apologise on this very crucial mistake.he called me on Friday to redo the upgrade however failed to disclose certain charges that were added to my surprise on querying this with Lunga on Saturday midday.i received an SMS after my call with him and thecpricecwe agreed upon was totally different and things added on that was not disclosed to me at the time of the call. This is shocking and ********* behaviour and cannot be tolerated. I am now giving up on an upgrade and will wait for my contracts to expire and Vodacom has now lost a client of over 10 years and with 3 other contacts still in place. Lunga promised to escalate as everything was explained to her however I dont think this has happened.nobody at vodacom cares anymore and this is just so bad.