LD
Lloyd D

1 reviews | Active since Apr 2022

14 Apr 2022, 19:57

Shocking underhanded charges without knowing from Vodacom!!!!

I've been on contract with vodacom for the past 8years, this year being my fourth upgrade. Everytime I get a notification from vodacom stating I can upgrade earlier than the end of my contract date and NEVER DID THIS RESULT IN EXTRA PHONE CHARGES. Suddenly I get an invoice that for the next two month my contract amount would be almost double to cover the previous phones payment or something in that line. THIS WAS NEVER MENTIONED OR DISCUSSED WITH ME DURING THE UPGRADE PROCESS. I feel I should cancel my upgrade, cancel my contract when the time ends and move to another service provider. Absolutely shocking from vodacom to come with this underhanded additional charges without disclosing it to their customers.

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Replies (1)
Vodacom
Vodacom's reply14 Apr 2022, 21:25
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team