LV
L V

1 reviews | Active since Mar 2009

26 Nov 2019, 17:05

Shocking!!! Unbelievable!!!! Hopeless!!!

Can you believe this!!!! Vodacom customer care no longer puts me through to a service consultant because "we have picked up an unusually high number of calls from your number to our call centre" and now hands me over to TOBI a chatbot. ****** hell - that is because I have been trying to get them to resolve my problem for w-e-e-k-s without any success!!!!! And they keep on closing the queries without actually fixing the underlying problem.

And I went to the Vodacom shop again today to see once more if they cannot help me resolve the problem, but they could not help because their SYSTEM was down. I am utterly dismayed, depressed, dejected, disappointed (and all the other adjectives I cannot even think of) by my situation at Vodacom, It is hopeless.

More details in a previous review: https://www.hellopeter.com/vodacom/reviews/no-one-can-solve-a-technical-problem-with-wifi-calling-***

0
Replies (3)
Vodacom
Vodacom's reply27 Nov 2019, 07:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards,Vodacom Consumer Website Team
Vodacom
Vodacom's reply03 Dec 2019, 11:10
Official
Dear Customer 

Kindly note that your query is currently being addressed by the relevant department who will be contacting you to offer further assistance.
Vodacom
Vodacom's reply03 Dec 2019, 11:19
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per our discussion, your query has now been resolved. Regards Consumer Website Team