Shocking Treatment from Vodacom

I live in the Vereeniging area. For the past many months Vodacom’s signals have deteriorated to an all time low. Vodacom will do absolutely NOTHING about it. I tried calling and reporting my problems a few times now. The most annoying and frustrating part of getting hold of them is their lack of Customer Service and asking you for details that they are already in possession of. I lodged a complaint last week and up to now I have NOT one call to check on the details of my problem. Instead I received several messages via Messenger, which is quite frustrating because logically if you give them your phone number and Invoice number, you would expect them to check their computer system to verify other details like my ID number, address etc. I at the same time was sent an email for the same details and I sent them a copy of their Invoice, which is still not good enough. So they revert to sending more questions on Messenger to get the same details that are on the Invoice. This kind of Customer Service is really “world class” and shows that Vodacom is competing to be at the bottom of the service chain. Unless they employ a bunch of *********** service advisers. I just hope they can improve their act. This is just not acceptable.