SHOCKING TREATMENT!

Towards the end of last year, Vodacom did the usual debit order from my bank account and for some reason, they then reversed the debit order. I did a manual payment. The following month, Vodacom did a double debit order. I reversed that debit order and again did a manual payment. I phoned this week to upgrade to an I-phone 6S and I was told that I do not qualify due to bad payment history and would need to pay in R2000.00+. <br> <br> I have been a customer of Vodacom for over 13 years, I have four contracts with Vodacom at present. Is this the way Vodacom treats its customers? Funny thing is that the contract and phone I want is not going to cost more than I am currently paying! <br> <br> My 24 month contract is up - I have been told I have to give 30 days notice to cancel - why, I no longer have a contract with you?!!! <br> <br> As for your voice password ... it does not work. I can't log onto my online self-service profile to check balances etc. due to technical difficulties and no one can help me resolve this either.<br> <br> After numerous phone calls and been shoved from one department to the next with no one being able to assist me, I think it is time to put the power in my hands!