WS
Warren S

1 reviews | Active since Feb 2016

10 Feb 2017, 10:41

Shocking ! To say the very least.

<p>This is the third Hello Peter I am publishing for a same issue relating back to April last year and the situation is just deteriorating. Useless employees at this useless organization make empty promises and commit to you that your issue is resolved just to find out it is not.</p> <p> </p> <p>I am still receiving calls from Credit Works for outstanding payment as they say my account has been handed over. This after being promised, after my last Hello Peter email to Vodacom, that everything is finally sorted out. I even received a text message 09/02/2017 informing me that I have not responded to my Vodacom account that is in arrears and payment is required within 48 hours. </p> <p> </p> <p>At this point I am not only extremely annoyed by your lack of competence but also absolutely flabbergasted! This after I received official communication via email on 19 Jan 2017 from one of your employees by the name of Simon Ramapuputla who works in the legal collections department that this matter has been sorted out. I have also sent numerous emails to him informing him that Credit Works is still calling me (as recently as today) for the same thing but he has never responded. I have also asked him on more than one occasion to please call me regarding this matter but he also does not call.</p> <p> </p> <p>Can I please deal with a competent person who is knowledgeable about the processes so this irritation in my life can disappear forever.</p> <p> </p> <p>Please make contact with me urgently and ensure this matter is resolved!</p>

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Replies (2)
Vodacom
Vodacom's reply10 Feb 2017, 11:41
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 Feb 2017, 14:51
Official

Dear Client

We escalated the matter to the Vodacom Legal Team for further review and comment.

Kind regards

Vodacom Consumer Website Team